Shipping Information

COVID-19 Warning:

We all currently face challenging circumstances, yet we work hard to maintain our company. To guarantee that you receive your purchase on time, we are always working. In general, shipping timeframes are still somewhat unpredictable.

We really hope you appreciate that owing to the challenging circumstances brought on by this epidemic, there may now be delays with some orders. If you can't wait a few more days, kindly DON'T order. We appreciate your patience! <3

USUAL Shipping and Handling Timeline: 

Shipping Time = Processing Time + Delivery Time

5-8 Business Days for processing

Shipping Times Standard:

 

-> Only place an order if you agree to the wait times.

In severely afflicted nations, COVID delays will happen, especially when there are lockdowns.

Note: The specified Deliveries are not guaranteed and are only estimates based on recent deliveries. Although we try to make the shipping process run as smoothly as possible, we rely heavily on the foreign shipping companies, thus we ask for your patience if delivery is delayed.

Unfortunately, we are not responsible for the delays and we can't change any Government regulations / restrictions in any given Country that causes the delays. We value your patience while this crisis continues.

NO REFUNDS for order delays

Shipping Times FedEx Express:

FedEx Shipping Fee is NON REFUNDABLE - If they cannot deliver due to address mistake, please make sure your address is entered correctly 

How far do you ship?

We deliver globally.

How much will it cost for shipping and handling?

Generally, we offer to pay your shipping expenses.

We provide a care free insurance plan so that all instances are covered for a modest charge.

FedEx Express Shipping: Flat Rate of 1000Php, 3-6 Business Days

When will my tracking information arrive?

Following the processing of your order, we will accelerate the shipping of your product. (5-7 Business Days for goods that can be customised) An email including the tracking information will be sent to you once your order is on its way to you.

Correct Order Information:
  
Please carefully check your address information since we cannot be held liable if the item is delivered to the wrong address and goes missing.

We will have to charge you 900Php to redeliver the goods if you give us the incorrect mailing address.


Are any Additional fees or Custom Duties?

For the majority of the countries we ship to, there are often no additional fees associated with our packages, however each nation has different rules. You, the buyer, are responsible for paying any additional expenses that may be incurred.

Production Delay or Error

Because each of our goods is custom-made for a certain customer, there is a chance that the quality won't always be as expected. Therefore, it is possible that occasionally (1% of orders), we will have to start again and create a new one.

This will extend the estimated manufacturing time by a few extra days.

We appreciate your understanding